Billing for Services Not Rendered
It was a busy time last week fielding phone calls from irate FP&L customers. In June 2014, FP&L began billing customers who did not want a smart meter installed on their home for what they call “NSMR” fees (Non-standard Meter Rider). The fees consist of an upfront one-time payment of $95 and monthly payment of $13.
Why the calls? Well part of that $13/month fee is the cost of FP&L sending a meter reader to actually read the meter so the customer can be billed properly. Several customers I spoke to are pretty irate because the bill they received was “estimated”. That means FP&L did not come out and read the meter. Upon calling FP&L customer service they were told that FP&L is within the Florida Public Service Commission rules to issue estimated bills up to 6 months. Despite cries of foul play, FP&L refused to issue them any credits.
The FPSC Order No. PSC-14-0036-TRF-EI clearly states on page 9, that of the $13.00 monthly fee, $6.81 is for a monthly manual meter reading and $.05 is the associated meter reading OSHA and V Accident costs. One would think that if FP&L does not roll that truck and employee to your home, they should be obliged to credit you the $6.86 since they did not perform the work, no? Apparently, not!
I guess that is something for me to take up at our protest hearing scheduled for September 30th in Tallahassee. Perhaps others will come with signs “No work, No Charge”.
I did check with this customer and there are no access issues for his property, that is, no locked gates or ferocious dogs. This customer also just got his second estimated bill. Twice billed for services NOT rendered.
FP&L Threatening Shut-Off to Disabled Veteran
Some people who refused to take the smart meter are also refusing to pay the extortion fees. They are paying for their electricity, but are not paying the opt-out fees. Well, collection notices and shut-off threats have started to go out causing more anguish.
One customer, Irving Friedman, an 88-year old disabled WWII veteran, who is also recovering from recent heart surgery, received his threatening shut off letter. When his daughter called FP&L on his behalf and explained his medical conditions and also stated that his electricity portion was paid in full she got nowhere. It was only a call to a reporter at the Palm Beach Post and that reporters’ phone inquiries to FP&L that made FP&L back off from their threats to shut off this veterans electric.
FP&L now states they will hold off any shut-offs for those withholding payment of opt-out fees until the FPSC makes a decision on the tariff case pending. That decision should come out some time in November.